Shipping Policy

At MATYAJ FULFILLMENT PRIVATE LIMITED, we are committed to ensuring timely and reliable delivery of products purchased through our platform. Please read our shipping policy carefully to understand how orders are processed and delivered.

1. Order Processing & Bulk Purchase Model

• We operate on a bulk purchase fulfillment model.

• Products are procured specifically as per the customer’s confirmed order and requirements.

• Once an order is confirmed and payment is successfully received, procurement and dispatch preparation begins.

• Order processing timelines may vary depending on product availability, quantity, and supplier lead time.

2. Shipping Locations

• We ship products to locations provided and suggested by the customer at the time of order confirmation.

• Customers are responsible for ensuring that the delivery address and contact details are accurate and complete.

3. Delivery Partners

To ensure wide coverage and efficient delivery, we work with reputed courier and logistics partners, including:

• Delhivery

• DTDC

• Blue Dart

The choice of courier partner depends on factors such as delivery location, serviceability, and shipment size.

4. Estimated Delivery Time

• Delivery timelines depend on product readiness, dispatch date, destination, and courier partner.

• Estimated delivery timelines will be communicated at the time of order confirmation or dispatch.

• While we strive to meet delivery schedules, delays may occur due to factors beyond our control such as weather conditions, regional restrictions, or courier operational issues.

5. Shipping Charges

• Shipping charges, if applicable, will be communicated clearly before order confirmation.

• Charges may vary based on shipment weight, volume, destination, and courier partner.

6. Order Tracking

• Once the order is dispatched, tracking details will be shared with the customer via email, WhatsApp, or other communication channels.

• Customers can use the provided tracking information to monitor the shipment status.

7. Delivery Attempts & Non-Delivery

• Courier partners usually make multiple delivery attempts.

• If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept delivery, additional charges (if any) will be borne by the customer.

• Re-shipment may be arranged upon request, subject to additional costs.

8. Damaged or Missing Shipments

• Customers are advised to check the package at the time of delivery.

• Any visible damage or discrepancy should be reported to us within 24 hours of delivery.

• We will coordinate with the courier partner to resolve the issue as per applicable policies.

9. Changes & Cancellations

• Since products are procured specifically based on customer orders, shipping changes or cancellations may not be possible once processing has begun.

• Any request for changes must be communicated immediately after placing the order.

10. Contact Information

For shipping-related queries or support, please contact us at:

MATYAJ FULFILLMENT PRIVATE LIMITED
📧 Email: info@matyaj.com
📞 Phone: +91-9310281464
🌐 Website: www.matyaj.com